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Troubleshooting Crypto Payments

What to do when a crypto purchase won't go through

"Not enough funds"

This is the most common crypto checkout error, and it usually means the wallet selected at checkout is not the wallet holding your funds, or the balance does not cover the full purchase amount.

  1. Confirm the correct wallet is selected at checkout.

  2. Confirm that wallet holds enough of the selected stablecoin, on the selected network, to cover the full amount.

  3. Leave enough of the network's native token to cover gas.

  4. Retry the purchase.

Supported assets and networks

A payment will not complete if the asset or network you're sending from isn't supported. Check the list in Accepted Payment Methods before retrying.

If it still fails

Open a support ticket from the Profile tab in the Omen app or web app, or in the Omen Discord, so the team can check the transaction on their end. Include the wallet address, network, and transaction hash if you have one. See How to Contact Support.

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